Terms of Service

Last updated: November 5, 2026

1. Agreeing to these terms

By creating an account or using availaplay.com (the "Service"), you agree to these Terms of Service and our Privacy Policy. If you don't agree, please don't use the Service. "AvailaPLAY", "we" and "us" refer to the operator of the Service.

2. Who can use AvailaPLAY

• You must be at least 13 years old to have an account.
• You must be at least 18 to reserve a seat at a scheduled play session.
• You must be at least 18 to register a business, and you must have the authority to act for that business.
• The Service is currently available only in Houston, Texas. People and businesses elsewhere may join a waitlist.

You agree the information you give us, including your date of birth, is accurate. We may suspend or remove accounts that give false information.

3. Your account

You are responsible for your password and everything done through your account. Tell us promptly if you think someone else has access. One person should hold one account for each email address. A single account may be used both as a player and as a venue.

4. What AvailaPLAY is — and isn't

AvailaPLAY is a marketplace that helps people find games and play sessions at venues. We are not the venue, we don't run the activities, and we don't own or inspect the equipment. Venues are independent businesses.

5. Play-now listings

"Play now" listings are first-come, first-served at the venue. Any price shown is informational — it is what the venue says it charges in person. You pay the venue directly, not through AvailaPLAY, and any dispute about that payment is between you and the venue. Availability can change at any time.

6. Scheduled play and seat reservations

• Each account can reserve one seat per session.
• Paid sessions are paid through the Service by card, processed by Stripe. Free sessions need no payment.
• A venue may set a minimum number of seats. If a session hasn't reached its minimum by the time shown on the session (currently 1 hour before it starts), it is cancelled automatically.
• Venues may restrict a customer from booking with them.

7. Cancellations and refunds

• You cancel: you can cancel a booking from My Bookings any time before the session starts. If you paid and cancel at least 2 hours before the session starts, you are refunded in full to your original payment method; refunds typically appear within 5–10 business days, depending on your bank. If you cancel a paid booking less than 2 hours before the session starts, your seat is released but the payment is not refunded. Free bookings can be cancelled any time before the session starts.
• The venue or AvailaPLAY cancels: if a session is cancelled — by the venue, by us, or automatically for not reaching its minimum — you are refunded in full.
• No-shows: once a session has started, or if you don't attend, the booking can no longer be cancelled through the Service.
• If something went wrong at a venue, contact us. We may refund at our discretion.

8. Venues: plans, fees and payouts

• Plans: Free (free), Tier One ($10/month), Tier Two ($30/month). What each plan includes is shown on the pricing page and your subscription page.
• Free trial: each business gets one 60-day free trial of Tier One or Tier Two. No payment is needed to start it. When it ends, the business returns to the Free plan unless it subscribes.
• Billing: paid plans renew monthly through Stripe until cancelled. If we change a plan's price, the new price applies at your next renewal, with no mid-month charge.
• Cancelling: you can cancel a paid plan at any time from your subscription page. Cancelling moves your business to the Free plan right away and stops future charges. Amounts already paid for the current month aren't refunded.
• Platform fee: AvailaPLAY keeps 10% of what customers pay for scheduled-play seats. The rest is paid out to the venue through Stripe Connect. When a booking is refunded, the venue's share (and AvailaPLAY's fee) is returned to the customer. If a customer cancels a paid booking too late to be refunded (see section 7), the venue keeps its share.
• Payouts: to receive payouts a venue must complete Stripe's identity and bank verification and accept Stripe's terms. Stripe controls payout timing and may hold or reverse funds under its own rules.
• Your responsibilities: you set accurate listings, prices, hours and capacity; you honor confirmed reservations; you keep your venue and equipment safe; you hold any licenses and permits you need (including for serving food or alcohol); and you are responsible for your own taxes.

9. Acceptable use

You agree not to:

• Break the law or use the Service for anything harmful or fraudulent.
• Harass, threaten or discriminate against others, or behave unsafely at a venue.
• Post false, misleading or infringing listings, photos or information.
• Abuse bookings or refunds, or try to avoid fees.
• Interfere with the Service, probe its security, scrape it, or use bots to access it.
• Create accounts for people you aren't, or share access in ways that bypass age rules.

10. Content you post

You keep ownership of the photos and text you upload. You give us permission to host and display them on the Service so it can work, and you promise you have the right to post them. Photos are stored at public web addresses. We may remove content that breaks these terms.

11. Activities, safety and risk

Games and activities at venues can involve physical activity, equipment, food and drink, and other people. You take part at your own risk. Venues, not AvailaPLAY, are responsible for the safety of their premises and equipment and for how they serve food or alcohol. Please use good judgment and follow venue rules and the law, including age restrictions at the venue.

12. Suspension and termination

You can stop using the Service and delete your account yourself at any time from your profile. Deleting your account cancels your upcoming bookings (refunded as described in the cancellation and refund section above) and, if you run a venue, closes it: its upcoming sessions are cancelled and everyone who booked is refunded in full. We may suspend or end accounts that break these terms, create risk, or harm others.

13. Disclaimers

The Service is provided "as is" and "as available". We don't promise it will always be uninterrupted or error-free, or that listings and descriptions are accurate, or that any venue, session or equipment meets your expectations. To the fullest extent the law allows, we disclaim all other warranties.

14. Limit of liability

To the fullest extent the law allows, AvailaPLAY and its owners will not be liable for indirect, incidental, special or consequential damages, or for loss of profits or data, arising from your use of the Service. We are also not liable for the acts or omissions of venues or other users, or for injuries or losses at a venue. Our total liability for any claim relating to the Service is limited to the greater of the amount you paid us in the 12 months before the claim or $100. Some places don't allow these limits, so they may not fully apply to you.

15. If there's a dispute

Please contact us first and we'll try to sort it out. These terms are governed by the laws of the State of Texas, and any dispute that can't be resolved informally will be handled in the state or federal courts located in Harris County, Texas, unless the law requires otherwise.

16. Changes to these terms

We may update these terms. When we do, we'll change the date at the top and, for significant changes, let you know. Using the Service after a change means you accept the new terms.

17. Contact us

Questions about these terms? Contact us through availaplay.com.