Privacy Policy

Last updated: November 5, 2026

The short version: we collect only what we need to run AvailaPLAY (your account, your bookings, and for venues, their listings). We never sell your personal information. Payments are handled by Stripe, so we never see or store your card number.

1. Who we are

AvailaPLAY ("we", "us") runs a marketplace at availaplay.com where venues list games and scheduled play sessions and people find and reserve them. This policy explains what information we collect, how we use it, and the choices you have.

2. Information we collect

Information you give us

Account details: your first and last name, email address, password (stored only as a one-way scrambled hash, never in readable form), date of birth, and city.
Profile photo, if you choose to add one.
Venue details, if you register a business: business name, type, street address, city, description, photo, and the listings and sessions you create.
Bookings: which scheduled play sessions you reserved, when, and their status.
Messages to us, if you contact us.

Information we get automatically

Your location, only if you ask: if you click "Use my location", your browser shares your approximate position so we can sort listings by distance. We use it for that search and do not save it to your account. It may appear briefly in our server request logs.
Technical data such as IP address, browser type and the pages requested, collected in standard server logs by our hosting provider for security and to keep the service running.
Cookies: we use only the cookies the site needs to work — a session cookie that keeps you logged in and a security cookie that protects forms. We do not use advertising or tracking cookies.

Information from payment and identity providers

When you pay, Stripe collects your payment details directly. We receive only confirmation of the payment and reference numbers, not your card number.
Venues that receive payouts complete identity and bank verification directly with Stripe. We receive the status of that verification, not your bank or ID details.

3. How we use your information

To create and run your account, and to show you listings and sessions near you.
To process bookings, subscriptions, refunds and venue payouts.
To email you things you need — for example your email verification link.
To place a venue on the map from its street address.
To confirm age eligibility (see "Children and age rules" below).
To keep the service safe, prevent fraud and abuse, and fix problems.
To follow the law and enforce our Terms of Service.

4. Who else sees your information

We do not sell your personal information, and we do not share it for advertising. We share it only as follows:

Venues and other users: a venue can see the name and email of customers who book its sessions. Your name and profile photo may appear to others where you take part. A venue's name, address, photo and listings are public.
Service providers who help us run the site, each only for their job:
- Stripe — payments, subscriptions and venue payouts
- Vercel — website hosting and photo storage
- Neon — our database
- Resend — sending our emails
- Mapbox — the interactive map (your browser loads map images from Mapbox, so Mapbox sees your IP address)
- The U.S. Census Bureau geocoder and OpenStreetMap — turning a venue's street address into a map position
Legal reasons: if required by law, or to protect the rights, safety or property of our users or us.
Business changes: if AvailaPLAY is sold or merged, your information may transfer to the new owner, who must honor this policy.

Photos you upload are stored at a public web address, so anyone with the link can view them. Do not upload photos you do not want to be public.

5. Children and age rules

You must be at least 13 to have an AvailaPLAY account, and we do not knowingly collect information from anyone younger. If we learn we have, we will delete it. People under 18 can use the site but cannot reserve seats at scheduled play sessions, and you must be at least 18 to register a business. We ask for your date of birth only to apply these rules; we rely on the date you enter.

6. How long we keep information

We keep your account information for as long as your account is open. Booking, payment and refund records are kept as long as needed to resolve disputes and meet tax, accounting and legal obligations. When you delete your account, we remove or anonymize your personal information (name, email, date of birth, city, photo and password), except records we are required or permitted to keep. Booking and payment records are kept without your personal details. Our payment processor, Stripe, keeps its own records under its privacy policy.

7. Your choices and rights

You can update your name, city and photo from your profile.
You can delete your account yourself at any time from your profile.
You can ask us to give you a copy of your information or to correct it.
You can decline to share your location — the site works without it.
You can block cookies in your browser, though you won't be able to stay logged in.

To make a request, contact us using the details below. We may need to confirm it's really you first.

8. Security

We use industry-standard protections, including encrypted connections (HTTPS), hashed passwords, and limiting who can access our systems. No online service is perfectly secure, so we cannot guarantee absolute security. Please use a strong, unique password.

9. Changes to this policy

We may update this policy. When we make important changes we will update the date at the top and, where appropriate, notify you. Continuing to use AvailaPLAY after a change means you accept the updated policy.

10. Contact us

Questions or requests about your privacy? Contact us through availaplay.com.